How the rates work
Additional charges
Cancellations
FAQ
Two questions that come up most often. For anything else, the dispatcher answers at any hour.
What is the cancellation policy?
Cancel more than 48 hours before the scheduled ride and there is no charge.
Between 24 and 48 hours, 50% of the full amount is due. Inside 24 hours, the full fare is due.
Exceptions may apply on a case-by-case basis. If your plans change, call the dispatcher rather than cancelling online and we will do what we can.
Is there a charge for waiting time?
There is a grace period of 15 minutes at no charge. After that, waiting time is billed at $150 per hour for the SUV and $240 per hour for the van.
Flights are tracked, so if your aircraft is delayed your pickup time moves with it.
